A new chat bot has launched on the websites of all district executive committees in Minsk Oblast

A new chat bot for housing and utilities issues, citizenship, registration and legal assistance has launched on the websites of all district executive committees in Minsk Oblast. The pilot project was launched in Volozhin, and the experiment yielded positive results. Over 700 inquiries were received via the online chat bot in less than a year. Most of the questions were reviewed and resolved on the same day. The system is now operating normally for the general public. The hotline also continues to operate. The chat bot is an additional assistant that will help reduce the workload of consultants in the future.